Frequently Asked Questions

No long term contracts with Stockio. You are free to close your account at any time. No penalties. No commitment. However, we do appreciate a prior notice of 30 days upon your account closure decision.

We provide standard packaging to orders we ship. However, some clients require custom packaging, so they often opt for ready-to-ship packaging options, and we certainly support that.

Simply put, products that come to us in branded outer packaging are shipped as-is. The product arrives at your customer’s door beautifully custom-branded.

The protection of our clients’ confidential information and privacy is of paramount importance. We impose the strictest measures to safeguard all clients’ data. On-site cameras and staff prevent any unauthorized intrusion into our warehouse, operational, and management facilities.

Yes. Since we are running an international business and the EU represents one of the biggest markets where we are operating, Stockio adopted best practices in terms of GDPR.

We provided standard mailers, padded bubble envelopes and standard cartons. We also allow the usage of customized packaging.

Indeed, that’s one of the key add-on services that we offer to our existing clients. We can assist you with the importing, customs clearance, and freight forwarding process.

When importing goods to Europe, EU requires that you have a valid EU Tax ID and EU mailing address. You can also list our warehouse addresses as storage locations on various documentations. If you do not have one of these documents, please contact us to see how we can assist you.

As soon as your products arrive at one of our warehouses, they are marked as “Received”. Then, once the products are inspected, and the quantities are verified, we send you an email to update you and inform you that they are ready to ship. All in the same day.

The short answer is no. Our primary concern is to protect our clients’ products, brands, and IP confidentiality. So we adopt a stringent entry policy to specific areas in our warehouses, only for clients, prospective clients, members of the press, etc.

Regardless, we are more than happy to meet you and discuss any of your questions, concerns, or simply to get to know each other. You can call or email us to set up a meeting at your convenience.

Our return management process is uncomplicated, accurate, and flexible.

1. We identify the products with the Return Merchant Authorization Number (RMA)
2. We instantly send you a notification email once the returned product is in one of our facilities again.
3. Inspection and evaluation of the products
4. Decisions on returned products: dispose of/restock/repurposed